Connect to Hostaway Smart Locks

Many of you use smart locks to automate the check-in process, saving significant time each reservation. Where before you would have to rely on other software to integrate and manage your smart locks, now you can do it all within Hostaway. This helps you to consolidate your work in one space, have less subscriptions to different services and have a more reliable connection to locks.

Connecting to Smart Locks

1. Go to Smart Locks in the main menu
   
   
   
   

2. If needed, check if your device is supported by pressing the supported devices button

3. Press Connect
   
   
4. A popup with the payment conditions appears, You should accept in order to proceed
5. Now the page is redirected to the Connect Webview, where a lock provider needs to be selected

6. Enter the lock provider account username and password to authorize the connection

7. The page is redirected to the listing mapping tab, where the devices can be mapped to listings
   
   

8. In order to connect to another provider, or another account of the same lock provider, press the Add device brand button under the three-dot menu

Mapping listings and devices

1. In the listings mapping tab there is a list of all the listings in the account, with a multi-select dropdown next to it

2. A listing can have multiple devices mapped to it. In which case, the same code will apply to all mapped devices.

3. A device can be mapped to multiple listings. In this case, reservations from each of these listings will create codes on that device.

4. For each listing, a code validity can be set. you can decide how long before check-in time and after check-out time the code will be active to allow some flexibility to guests who arrive early or depart late. The validity is set in minutes.

5. For faster setup, the validity can be copied from one listing to other listings by clicking the copy button on the right side

Code management

1. By pressing the Create door codes button codes will be generated for all new and modified reservations, as well as owner stays with check-in date in the future (today + 1 day).

   1. If the reservation already has a code, we will keep the same code, and sync it with the lock

   2. If the reservation doesn’t have a code, we will create one and sync it with the lock

   3. If the reservation had a code and it was deleted, we will not generate a code for it

2. Whenever a new reservation comes in, we automatically generate a door code and populate it on the lock. The code appears in the reservation page in the door code field, and can be used in message automations.

   1. Some locks do not support setting the code in advance. In which case, we will program the code on the lock at the validity time set by you. The list of supported devices were in the chart below
      
       

3. The code is valid, which means it can be used to open the lock, between the validity times set in the smart locks page.

4. Manually changing the code in the reservation page automatically updates it on the lock.

5. Changing the dates / check-in/out times of the reservation automatically updates the validity on the lock.

6. Cancelling the reservation revokes access to the lock.

7. Changing the code in the lock provider account dashboard or on the lock itself (if possible) does NOT update it on Hostaway.

8. The last four digits of the guest’s phone number cannot be automatically set as the door code.

9. If automatic generation of codes is turned on in the listing settings (listing > additional info) and Smart Locks is connected to the listing, the Smart Locks code will prevail. The default door code that is set on the listing will never update on the lock, and will only be used in message automations when the reservation doesn’t have a door code.

10. Permanent (ongoing) codes can be created per device, by going to the devices tab, pressing the device > access codes > pressing the + sign
    Walkthrough video for managing permanent codes

    1. Each code can have a name

    2. The code can be entered manually or generated automatically

    3. The codes can also have a limited validity, if needed

    4. The codes can be edited or removed at any time

    5. This allows for creating access codes for staff (like cleaners and maintenance)

    6. It can also be used to create backup codes - in case the guest code doesn’t work, provide the backup code to the guest and replace it manually after the reservation
       
       
       
       
       

Device management

1. The Devices tab shows all connected devices, their status, battery level and whether they are locked or unlocked
   
   

2. Pressing on a device shows more details, as the number of codes programmed and the required code length

   1. The lock can be immediately locked/unlocked from the Hostaway dashboard by pressing the lock/unlock button in this page

   
   

3. Pressing on the access codes button shows a list of all the access codes programmed on the lock

   1. From this page codes can be deleted or copied
      
      

4. By clicking on an access code, more details are shown - the code ID, start & end times, creation time.
   1. The code can also be deleted from this page
   2. The lock can also be locked/unlocked