Guest Reviews: For Hostaway reservations Follow
How to collect reviews from your Hostaway reservations?
This works for Hostaway reservations: Booking Engine, Direct Reservations, Google Travel, and WordPress.
Collect reviews
- Each reservation has a unique URL. The URL can be used in message automation and templates by adding the {{review_url}} dynamic field
- When guests go to the URL, they see a page that prompts them to leave a review available fields are rating, name, title, review
Publish reviews
- After a review is submitted
- It automatically appears in the booking engine
- The review URL is no longer active and leads to the guest portal instead
- You can edit submitted reviews, but guests cannot
Comments
1 comment
Thank you, if I already sent an auto message and the URL was not included, how can I let the guest know to find a review location.
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