Airbnb connection lost Follow
Airbnb connection lost
It might happen that the API connection between Hostaway and Airbnb is lost on the Airbnb side. This means that data will stop being synced (reservations, calendar updates, messages, etc)
One of the main reasons is that you have updated your Airbnb password
If such a situation happens, and to prevent any future issues for you, Hostaway will inform you via account dashboard:
As as well as by email (to your Hostaway account main email address):
To reconnect your account
To resolve this situation you simply need to go to "Channel Manager" followed by "Channels" and then click "Configure" in front of Airbnb Pro.
You then need to click on "Add Airbnb Account"
And add the account that is having issues back again (even though it is showing in the dashboard already).
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