How to Cancel Airbnb Reservation Follow

As part of the efforts of our product team, Now it allows our you to cancel Airbnb reservations from the Hostaway dashboard, without having to log into Airbnb

When hosts cancel a reservation, they are notified about the penalty amount the cancellation will incur. They need to provide a reason and in some cases a sub-reason and a message to Airbnb or the guest. All of that is done in one place in the Hostaway dashboard.

Important to note: Only confirmed Airbnb reservations can be cancelled via Hostaway

How to cancel the Airbnb Reservation : 

1. Select the reservation > Click on Cancel reservation button at the top right of the reservation page.
   
   

2. A popup will appear with the following 

   
   

   1. A message notifying the client about the possible penalty the cancellation will incur.
      
      
      
      

   2. A Reason selector. The reasons are received from Airbnb and may change from one reservation to another.

      
      
      
      After a reason is selected, another dropdown may appear, for sub-reason. Not all reasons have sub-reasons, and these are also received from Airbnb.
      
      

   3. Message to Airbnb - a message that is sent to Airbnb staff, explaining the cancellation. For some sub-reasons, it is mandatory to send a message to Airbnb.
      
      

   4. Message to the guest - a message sent to the guest, explaining the reasons for the cancellation.

      

    

3. After Providing the required details the reservation will be cancelled, it will show as cancelled status in the Hostaway dashboard